1. Information We May Store

When you create an account, place an order, contact us, or otherwise use Karelex, we may collect and store information such as:

• Name
• Email address
• Mobile number
• Billing and shipping address
• Account and profile information
• Order and transaction history
• Wishlist and shopping preferences
• Customer support communications
• Other information voluntarily provided by you

Payment information processed directly by third-party payment providers may be subject to the respective payment provider's privacy and data-retention policies.

2. How to Request Account and Data Deletion

You may request deletion of your Karelex account and associated personal information at any time.

In your request, provide the email address or mobile number associated with your Karelex account so that we can identify and verify your account.

For security purposes, we may ask you to complete reasonable verification before processing the request.

3. What Happens After a Deletion Request

After your request has been verified, we will delete or anonymize personal information associated with your account, except for information that we are required or permitted to retain for legitimate business or legal purposes.

Deletion may include information such as:

• Customer profile information
• Saved addresses
• Account login information
• Wishlist information
• Marketing preferences
• Other personal information associated with the account

Once an account has been permanently deleted, the account and deleted information may not be recoverable.

4. Information We May Need to Retain

Certain information may be retained even after an account deletion request where retention is necessary to comply with applicable laws, taxation, accounting, fraud prevention, dispute resolution, regulatory requirements, or other legitimate legal obligations.

For example, invoices, order records, payment references, tax-related records, and transaction information may need to be retained for the period required under applicable law.

Where possible, information that is no longer required to identify you may be anonymized.

5. Order and Transaction Records

Deleting your Karelex account does not necessarily result in immediate deletion of all order, invoice, payment, or transaction records.

We may retain such records where necessary for accounting, taxation, warranty, returns, fraud prevention, legal compliance, or dispute-resolution purposes.

Such retained information will only be used for the purpose for which its retention is required.

6. Marketing Communications

If you only wish to stop receiving promotional emails rather than delete your account, you may use the unsubscribe option provided in our marketing communications or contact us at karelex4777@gmail.com.

7. Processing Time

We will review verified deletion requests and process them within 30 days, subject to applicable legal and regulatory requirements.

We may contact you if additional information is required to verify or complete your request.